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Cookie Policy

Cookie Policy

When you first use the website, you will be presented with a cookie banner with a message about our cookie policy and only upon selecting OK will the non-mandatory cookies be enabled on your browser.

Grenade® respects the privacy of all visitors to our website. This Cookie Policy outlines our policy concerning the use of cookies on this website. We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you as a user, can manage them and we will publish any updates on this website.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. Cookies make web-surfing easier for you by saving your preferences so that we can use the saved information to facilitate your use of our website when you return to the website. The use of cookies is an industry standard, and as such, you will find that most major websites use them.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browsers are initially set up to accept cookies. You can reset your web browser to disable cookies or to indicate when a cookie is being sent. However, note that some parts of our Service may not function properly or may be considerably slower if you refuse cookies. Additional information about cookies, including opting-out of certain cookies, please visit:

When you use this website the following types of cookies can be set on your device:

  1. Strictly Necessary Cookies
  • These cookies enable Services that you have specifically asked for. These cookies do not usually contain any personally identifiable information and are typically set by websites to provide services such as eCommerce and log in facilities. For example, these cookies identify you as being signed in to websites and enable you to remain logged in throughout your visit;
  • Our content management system (CMS) uses session cookies that cannot be disabled.
  1. Performance Cookies
  • These cookies are used to collect statistical information about visitors of the website and the pages they view.
  • These cookies do not collect information that identifies a visitor. The information these cookies collects is aggregated and used anonymously. We use these cookies to understand what content is popular which helps us to improve our website.
  1. Functional Cookies
  • These cookies allow the website to remember choices you make and provide enhanced and more personal features. Some examples of such features include:
    • Remembering your preferences and settings such as redirect to mobile version of the site when you are browsing with a smart phone
    • Remembering your favourites and user preferences when browsing particular websites and for future visits
    • Help remember and process the items in the shopping cart
  • If you have an account on a particular website, a cookie on your computer lets the website remember your user name and email address so you don't have to enter it again when you are commenting or writing a review.
  1. Targeting and Advertising Cookies
  • These cookies are used to deliver advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website; this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Some examples of services that use these types of cookies include Google AdSense or DoubleClick. If you wish to opt-out of targeting and advertising cookies please visit:
  1. Other Third-Party Cookies
  • Some cookies that have been set on our websites are not related to Grenade. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. We do not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third-party websites for more information about these cookies.

Details of the cookies we place on your browser:

Cookie Owner   

Cookie Name

Cookie Description



Your session ID on the server.

Grenade Email Tracking cookie


When we send emails to our own registered customers, we’ll sometimes track who opened the emails and if you clicked on any of the links included. We do this to measure the performance of our these campaigns, and to improve our future campaigns

Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Please visit the Google Support Website to learn more.


Facebook Pixel

The Facebook pixel on our website helps us understand what actions people take on our site, such as making a purchase of a particular product, allowing us to help serve more targetted and relevant adverts via Facebook and Instagram platforms. To learn more, visit the Facebook website.



guest_id is a guest or Twitter account identifier. To learn more, visit the Twitter website.



Nosto allows us to give our customers a personalised experience on our website. Features include product recommendations, pop up banners and abandoned basket emails.  For full details, visit the Nosto website



Lotame is a Data Management Platform. It helps us collect and organise information from a variety of sources, including websites, mobile applications and online advertising campaigns. We use this to better engage consumers based on their interests. Interest based advertising is the practice of delivering relevant content and advertising to people based on their interests, activities, and behaviours. Lotame cookies contain non-personally identifiable information. This helps serve targeted content to users across devices and improve the effectiveness of online advertising. For more information, visit the Lotame website.



We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. For further details, please see Hotjar’s privacy policy.